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Medical and Healthcare

The healthcare and medical industry has many challenges in recruiting experienced and dedicated workers. Our mission is to harness these experienced workers by our distributed workforce model. From the beginning of the revenue cycle to the end of the revenue cycle, healthcare organizations are under pressure to improve performance. Survival depends on reducing costs while improving results and streamlining workflows. Our front office solutions with patient scheduling and patient insurance certification have proven to impact the revenue growth of our clients. With experienced workers and a low attrition rate, these workers in a home-based setting can perform the back office functions of insurance billing and collection more cost effective than premise based solutions.

Financial Services

The great transformation to an outsourcing model will be a necessity for the financial services industry as the baby boomers retire and the challenges of refilling those people are reality. With ARO's unique distributed workforce, the challenge is met head on. A hiring model that has no boundaries can overcome the labor shortages that companies will face in the years to come. As the baby boomer crowd retires, the option of hiring and maintaining these retires in a part-time or consulting role will be critical. Our solutions to the brokerage and financial services industry for front office and back office outsourcing are being embraced, as the companies need to differentiate their products by service vs. price.

Insurance Services

Sales and underwriting are critical parts of the insurance industry. Today's market environment - with slowing premium growth, competitive landscape on product offering and market consolidation is driving an increased emphasis on accuracy, consistency, and value.

ARO has a distributed workforce of insurance professionals that improve accuracy, consistency and efficiency of the underwriting and sales processes. With licensing and certification of our work at home professionals, we can deliver the highest quality solution to your recruiting challenges.

Life Insurance Tele-Underwriting - The underwriting process involves accurately gathering the required information to make intelligent decisions. Eight years ago ARO developed a telephone-underwriting model for the life insurance marketplace. The success was driven by our unique ability to tap the experienced, baby-boom labor pool and train these experienced individuals in the interactive process of obtaining critical background health information. ARO can enter the underwriting information on your host system or in-house systems that can batch transfer the information to the carrier's host system.

Life Insurance Sales - With the use of our distributed workforce of licensed life and health representatives, ARO can assist in follow-up or contact management of warm leads to your distribution channel. The "ARO Advantage" of licensed agents can serve to augment your existing agent workforce or target new business channels for introductory products.

Property and Casualty Insurance [Auditing] - The rating and auditing process involves retrieving all information about an insured to enable an accurate premium to be established. ARO has a wholly owned unit, VTAudit that is dedicated to premium auditing in the property and casualty industry. Our understanding of work process allows us to think outside the cubicle and design products that move factors such as accuracy and quality to center stage. Sometimes our approach seems unconventional, but the results are attracting attention. The bottom-line is not the process, but the results. Our distributed workforce allows us to have collaboration by individuals that crosses time zones, country roads and city blocks. The auditing process involves a propriety software engine called "X-Dox". The software engine assists our auditors in getting digital source documents and entering/analyzing payroll or basis data for a comprehensive audit. Our “Virtual Audit” provides digital documentation and source documentation not currently available with traditional physical audits performed in the industry.

Property and Casualty Insurance [Claims] - The distributed insurance workforce can augment or become an outsourced solution for your first report of claims, claims interview or claims review process. Our representatives can overcome challenges of time zones and after hour's coverage for your organization.

Technical Support

You know how costly and time-consuming it can be to support your customers. The good news is that you don't need an off-shore call center to deliver technical support to your customers. ARO provides a broad range of technical support and help desk services for your customer base. By the use of our distributed workforce, ARO can harness technical support representatives from 48 states and match the technical support experience with your needs. Our distributed workforce can handle everything from operating popular desktop applications to troubleshooting complex computer software and hardware problems.

Our services can support different levels of technical and help desk support from the tier one handling of common issues to multiple-tier support applications, employing technical expertise to match the specific level of support. Common business and government support:

  • Original Equipment Manufacturer (OEM)
  • Wireless Vendors
  • Independent Software Suppliers
  • Retail
  • Entertainment
  • Insurance
  • Hospitality
  • Real Estate
  • Government Agencies
  • Internet Service Providers (ISP)
  • DSL/High Speed Cable Providers
  • Educational Organizations

In today's competitive environment, if your customer base cannot communicate with your technical support, you can bet that they will flip to a competitor with the next "special" pricing offer. Our technical support personnel speak the language and deliver the quality needed to retain customers.

Survival depends on reducing costs while improving results and streamlining workflows.